Terms &Conditions

Terms and conditions of use

  • All our prices are already inclusive of GST. However, a delivery fee will be added on during checkout.
  • All prices are subject to change and are valid while stocks last!
  • Even though our florist select only the freshest flowers available, please note that sometimes  products, may vary slightly in appearance when compared to images on the website. This is due to the nature of the product, with factors such as non-availability of certain products being taken into account. That being said, we take great care in ensuring that all flowers, greenery, fillers, containers and accessories are substituted with equal or greater value and look as similar as possible to the product displayed on the website.
  • Please call in store to ensure availability for large products before submitting your order. If we are not notified we cant guarantee products availability and the time should  to be more than 12 h from placing the order.
  • Best practice is to place order for delivery next day early.
  • Please note to purchase any alcoholic product you must be over 18 years  old and your recipient needs to be over 18 yrs.

  • Musi Flowers has rights to check ID on delivery.

  • If our gift including alcohol receiver looks under 18 and is unable to present valid photo identification, your order will be partly cancelled. 
  •  Alcohol cannot be left unattended for any reason at any time. 
  • If Our product including alcohol cannot be delivered we notify customer and arrange second delivery  with extra delivery fee.
  • If your order has been partly  cancelled because recipient cannot present valid photo identification or  is  intoxicated, your order  the amount of alcoholic product will be refunded,  If your order has been cancelled because you were unable to accept delivery because of an incorrect address or phone number then your order  will be re-delivered or refunded-  we will contact customer to discuss options. Orders will be refunded except for the delivery fee, which will be charged. 
  • Products that include alcoholic beverages will be delivered between 10 AM- 7 PM.
  • We reserve the right to make  substitutions without notifying the customer, unless substitution is significant. In these cases, we will attempt to contact you although we are not obligated to do so. 
  • Because every day is unique and we can never predict what awaits us, we unfortunately can't guarantee delivery times. Unless its  funeral flowers.
  • Our deliveries will take place until  8 pm from Monday to Friday and until  8 pm on Saturdays and Sundays. We will, however, try our best to priorities business deliveries according to standard business hours.
  • To ensure same day delivery, please make sure  that you send your order to us before 11.55 am that same day. Purchase after that time might get same day delivery but not guaranteed. To ensure same day delivery order early or call in store and organize order through phone to have possibility for same day delivery. We might accept same day delivery if order can be delivered after normal business hours.
  • Sunday Deliveries will be charged extra rate  on top of our standard  delivery fee.
  • No one’s perfect and sometimes mistakes happen. If you receive a product that is different to the one you ordered or if you’d like to return it, let us know within 48 hours of receiving it and we’ll make arrangements for the item(s) to be returned to us and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you, do not remove the product from its original packaging, open or use the product in any way. If the product is opened or used in any way and is not in the tippy-top condition that we delivered it in, you will be liable for a delivery fee. 
  • All refunds will take between three to ten working days to reflect. 
  • We do not offer same day delivery unless order is placed before 7 am in the morning or contacted with our customer service (phone call 0426974478 )  prior placing the order for approval.